Numbah 1!
We had a campaign to lower the average handle time for the whle team which started February 21 up until yesterday, March 20.
Of the 39 teams we had in 4 line groups, my team ranked fourth overall, and first in my line group.
The winner will receive a jacket (i heard it’s very nice), courtesy of the company. The whole team will receive a jacket. My team will be going to Puerto Galeta to celebrate our victory.
Two and a half hours from now, we will know the ranking of the whole technical support department.
I’m crossing my fingers.
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