Glorified Version of A Stranger

Call Center

Mataas na sweldo, magaan na trabaho, no age limit at hindi rin kailangang college graduate. Ang tanging requirement, ganda ng boses at galing sa pagsasalita. ‘Ika nga ng iba, “in” ka kapag nasa call center ka. Pero paano kung ang kapalit ng magandang sweldo at iba’t ibang benepisyo, ay ang kanilang kalusugan at kaligtasan?

That is the article at the abs-cbn news website on their feature in The Correspondents, about call centers and their employees. [i got this in an email]

Magaan Na Trabaho - this is a misconception that a lot of people have about call centers. this is work, serious work and not playtime. as call center agents we are the frontliners of some of the biggest companies around the world. we handle their first line of defense for theirbus iness, Customer Service. we Filipinos who work in call centers represent these companies to their consumers and we filipinos can spell the success or downfall of thesebus iness just on how we deal with their consumers 24/7 and that is not an easy task. the reason why call centers thrive in the philippines is because filipinos have good customer service skills. we are professional workers and we give everything a 100%. i salute all the call center employees who make this feat possible. it means jobs and job security to the filipinos who wanted to work in their own country.

No Age Limit - because call centers are equal opportunity employers. they do not set limitations to people’s ability to work. it is only here in the philippines where we put an age limit to applications. it really does not matter what age the applicant is as long as they can still deliver quality performance. it is called diversity.

Hindi Rin Kailangang College Graduate - for cheap call centers maybe, not for the big ones. we encourage our applicants to finish college first before applying. they may also be assisted through schedule requests if they want to continue studying while still employed.

Ang Tanging Requirement, Ganda Ng Boses at Galing sa Pagsasalita - for radio stations yes. not for call center. we are not DJs. we also require high IQ and intelligence in call centers. For example, Wil Ison, the 24 yo manager who was featured in The Correpondents. You did not even applaude him for reaching that position in such a young age. if he was employed in a bank, he will only become a manager if he kissed enough bossess ass or because he is already 50 years old. People like Wil were promoted because they are good employees. Most of the call centers have internal application processes that enables the employees to apply for higher position highliting their performance and capabilities and not who their friends are and whose ass they just wiped.

‘Ika nga ng iba, “in” ka kapag nasa call center ka - this is not a fad. we are working, we pay our taxes, we are productive citizens of this country. we chose to stay and earn here in our own country rather than go abroad and contribute to the brain drain. we earn a lot beacuse we work hard. we are thankful for the good education we were provided by our parents that gave us the competencies we have now. we are working for multinational companies and we get promoted. most of us 21-30 years old and we are managers, supervisors and senior managers.

My take on this crap? Who the fcuk cares? I was already working in a call center when this business started booming. I saw the crappiest to the bestest. I worked with the best and the worst. I don’t know about anyone else, but a few friends and acquaintances from U.P. used to snicker when they found out that I worked in a call center. Well, they usually laugh their hearts out until someone asks how much they are getting paid for their current jobs. The bankers usually say teller na ako, while others say ginagamit ko ang pinag-aralan ko… I remember myself saying, yung mga bwakananginang sweldo nyo ng isang buwan tax ko lang ng isang kinsenas! Look where they are now, working in People Support, Convergys, Sykes, ETelecare… Fcuking hypocrites.

ABS-CBN: kaninong burayt aydiya tong article na ‘to? Ingat baka magkastampede na naman.

Tags:

Popularity: 5%

Add and Bookmark this article!

This work, unless otherwise expressly stated, is licensed under a Creative Commons Attribution-No Derivative Works 3.0 License.